Why wouldn’t a small business be online?
Today, the whole world is online.
From the school kids down at the skate park to grandparents on their “grey nomad” tours of Australia, each and every one of them is hooked up and on the net. Either through wireless, mobile, cable, fibre optics or copper wire, Australians (and the developed world for that matter) are processing and sharing information at a rate never seen before in history. We do our banking online, our research assignments online, our university courses online and, most importantly to business owners, we shop online.
With all this access, it is still mind-blowing that some businesses (52% of SMBs*) are still living in the dark ages and operating without an internet presence. That is, they don’t have a website. Why? Look at any business not using the web and I’m sure if you asked the owners, they’d be one of the categories below:-
Time Poor – When do I have time to learn about websites?
Running a business is always flat-out and hectic. With stock to order, employees to manage, bills to pay, premises to maintain among a million other things, there’s very rarely anytime left to do anything else. Some businesses use this as the main excuse to not create a website. Unless you can outsource the work of maintaining a website to an employee or an outside agency, the creation of a site just seems like too much of an extra burden. And this is on top of learning how to do it in the first place. It’s all too hard…
Technologically Naive – I don’t know anything about websites!
If a business has been operating for a number of years (i.e. from before the advent of websites) and working along fairly comfortably, the owners of the business may not be fully aware of what a website can do to improve the bottom line of any company. The simple phrase “We’ve done alright without one!” could be the main reason behind unwillingness to expand online. The inherit danger with this attitude is that the business may be missing out on a number of potential sales simply through an unawareness of the World Wide Web and its possibilities.
Another reason could be that the business operators may not be aware of the process to get a website designed and built. Technology can be fairly daunting to some people and websites are no different. Just the mere thought of moving online or even creating a site for the business can leave some people in a cold sweat.
Just Plain Poor – We can’t afford one right now…
With all the responsibilities listed in the section above, money can also be very tight at times and the perceived expense of website development may just be too much for the business to handle at any particular time. Rumours are often perpetuated about sites for small businesses running into the thousands and who has the spare cash to throw around like that?
Let’s debunk these theories one by one.
Firstly, there is no need for a business owner to fret about going online with their business. It merely needs to be seen as another part of your marketing strategy. Take a look at our four steps to getting online here – all you need to do is decide whether you need a website or not (you do!) and get in touch with a web developer to take care of the rest. If you merely want a brochure site that isn’t going to change often, nothing could be easier. But if you do have the time, maybe you could invest in a CMS site that you can update yourself – the learning curve to running your own site is not as steep as you think.
Secondly, if you are swept off your feet and have no time to run a site then get someone else to do it for you. Hire a developer to create the site and a copywriter to create the content – they can do amazing things with just a few dot points about your business, that’s their job. Already have a brochure about your company? A good copywriter can take this brochure and create a whole website of content for you. No photos? No worries. Stock photography is available for your business and only costs a couple of dollars per image.
Finally, although some web developers charge thousands for site development, it doesn’t need to be that expensive. Obviously, you cannot expect a highly polished site for $200 but if you do a little research and ask for a few quotes, you are sure to find a developer that can work within a reasonable budget. Take care though; make sure you check out online portfolios first to ensure that the designer can provide the high quality service you expect.
As you can see, there’s no excuse for not getting your business online these days. If your business wants to grow and continue to be competitive in today’s marketplace – it needs to be online.