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Phone 0488 406 050

Four Steps to Successful Email Marketing

While Social Media for small business continues to be a rave topic in marketing forums around the world, statistics indicate that, although annoying to some, email marketing is still one of the most powerful tools that a business can use to engage with its customers.

Succcessful Email MarketingYour Inbox is irrevocable proof of this – how many items of marketing did you receive this morning?

Although some will never be opened, the humble email can still be an effective way of reaching out to your customers. But, as with anything, there is a right way and a wrong way. Here’s our four top tips to help you create an effective (and legal*) email marketing strategy for your business:

Step 1: Grow your database

Before you start any email marketing campaign, you need legitimate* emails in your database to use. Gathering these addresses is quite easy if you have an established website. You can use the popular method of the pop-up window or simply have a newsletter subscription somewhere on your home page. MailChimp has plugins that work directly through the WordPress framework and integrate with their newsletter systems, saving the hassle of collecting email addresses and adding them manually to your campaigns.

Whatever method you use, remember to always declare why you are gathering the addresses and what can be expected in return (see value point below).

Step 2: Remember the Mobile Users

Due to the unstoppable growth of smart phones, more emails than ever before are being viewed on a mobile device. In fact, up to 75% of email opens* could be via mobile depending on your industry. To cater for this audience, ensure that your emails are mobile optimised – easy to read on a small screen, low on data usage and concise in their information.

* http://www.emailmonday.com/mobile-email-usage-statistics

Step 3: Be aware of the SPAM Act 2003

To keep your email marketing within the lines of the law, you must ensure that any emails you send comply with three main points – Consent, Identity and Unsubscribe.

Consent – The receiver of your emails must be made fully aware at the time they subscribe exactly what they will be receiving in return. Consent can also be in the form of an existing relationship with the receiver i.e. they are already a customer.

Identity – Marketing emails must identify who is sending the emails and their contact information.

Unsubscribe – Each email must include an Unsubscribe option so that consent can be retracted at any time.

Learn more: http://www.acma.gov.au/Industry/Marketers/Anti-Spam

Step 4: Offer Value

The secret behind any email campaign that wants to grow and be effective to offer subscribers VALUE in what they receive. Value can come in multitude of forms. You can reply with a free eBook, a newsletter filled with tricks and tips or keep them up to date with the latest industry news. If you are advertising products or services, butter up the receiving party with a discount voucher for their next purchase.

Everyone loves getting something for free and your subscribers are more likely to stick around.

Remember, what may work for one business may not necessarily work for yours. As with any marketing, try out all your ideas but be sure to MEASURE the response. Don’t spend hours of your precious small business time barking up the wrong tree only to find out that you aren’t getting a decent return from your efforts. Make a note of what works and what doesn’t, fine-tuning along the way. This approach will lead to an effective email strategy that will grow your business without eating away at your marketing budget or your valuable time.

The Secrets to Inbox Nirvana

Email can be both a blessing and a curse on modern business.

The evolution of electronic mail (yes – that’s where email comes from) has made instant communication and document sharing possible without involving Australia Post. However, email is also responsible for “eating up” valuable time each day as Inboxes are filled to the brim each time we look.

To stay on top of this, I became an Inbox Ninja. Before you ask, let me explain that this doesn’t involve any kind of Martial Arts. It simply means that I have a methodology in place to ensure that I can reduce my Inbox to zero – every single day.

Impossible you say? Well, you too can become an Inbox Ninja by following a few simple rules.

#1 Unsubscribe from Email Lists

Never use your business email to sign up for online newsletters and downloads. Instead, create a Gmail account and use that for any non-essential email sign-ups.

In addition, look at all the junk emails that you receive and unsubscribe from any that you don’t need. Most of the time we don’t read them anyway, so you won’t miss them in the future.

With the emails that you can’t unsubscribe from, use your email program to create a rule that will send them directly to the trash.

#2 Sort / Delete EVERY DAY

To avoid answering emails throughout the day, which can be a huge distraction, set aside time at the beginning and end of each day to do the following:

Sort – Create an email archive folder with relevant subfolders and, after adding required tasks into your schedule*, move emails into those folders – only if they need to be kept.

* I use the project manager app called Flow to keep everything organised (see #5 below).

Delete – Any superfluous emails that don’t need to be answered, tasked or archived should be deleted immediately to clear the Inbox.

#3 Answer emails straight away

Take care of emails that can be answered directly (or with a two-minute task) straight away. Once this done, archive or delete those emails.

#4 Go Old Fashioned

Don’t forget that email is not the only choice of communication. Can you walk over to your colleague to discuss those price changes? Or can you call the distributors to sort out the dispatch issues?

If you can sort things with a quick conversation, don’t send an email – do it in person.

#5 Remove your tasks from your Inbox

As a web developer, I receive most of my work-related tasks via email from my clients. To stay organised in my work, I use Post-It notes to write down each task, archive the email (see #2) and then stick the Post-It to the edge of my computer monitor. Once a day, I add these notes into my project manager, Flow. With this simple procedure, I ensure that my Inbox get emptied and my tasks are always booked.

Obviously, day one of becoming an Inbox Ninja is not going to be fun, especially if you have a large backlog of unanswered or unsorted emails. Bite the bullet, clear yourself some time in your schedule and get to work on that Inbox. In a few short days, just by following the five simple rules above, you will be reaping the benefits with more time to spend on other important tasks within your business.

Do you want to be an Inbox Ninja with a professional email account for your small business? Get in touch with us at Tropical Coast Web Design for a free quote today.

Tropical Coast Web Design