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Five Security Fixes your site needs right now!

Currently, there are over 1.6 billion websites on the WWW and your business website is just one of them. “There’s safety in numbers” you might say when talking about your site’s security – “why would anyone target me?”

HackerIt’s important to know that Cyber Criminals and Spammers don’t physically trawl the web, using “bots” * instead to scour millions of sites every day. Looking for ways to hack into systems, they don’t care who you are or what your site is. If these bots find a weakness or backdoor to your site, you may be in trouble.

*specially coded programs

Benjamin Franklin wisely said “An ounce of prevention is worth a pound of cure” so here’s five site security fixes that you can implement today:

#1 – Get a Security Certificate for your site.

A security (SSL) certificate is an addition to your website server* Google that creates a secure link between a website and a visitor’s browser by confirming the site’s legitimacy.

If your site doesn’t have one, you risk being penalised by Google (and other search engines) with a drop in your search ranking. In addition, site visitors may be receiving warnings form their browsers that your site is “not secure”.

Luckily, an SSL certificate is quick to install on most web servers. Simply contact your service provider and ask for a certificate to be installed.

* the place where your site’s files live on the internet.

#2 – SPAM Controls

You would have to be living on another planet to not have been the recipient of SPAM emails. It is the bane of every single inbox on the planet. Unfortunately, there’s no sure-fire way to stop SPAM completely but there are several things you can do to reduce the risk.

  • Make sure that your online forms are all guarded by Google’s new ReCaptcha protocol. It’s invisible and it works.
  • Update all plugins on your site to their latest versions whenever new versions are released.
  • Check that your web server has effective SPAM filters at its core level.

#3 – Plugin Updates

As mentioned above, if your site uses plugins for any of its core functions, make sure that you update them whenever a new release becomes available. If your site is built on the WordPress framework, this includes the core as well.

Hackers continually look for ways into vulnerable servers and will use any weakness to break their way into your site. An out of date plugin (or WordPress version) on your site could be the weak link they are looking for.

#4 – Latest Version of PHP

PHP is a programming language used in the development of many modern website and, just like plugins, there are new versions of PHP released on a regular basis. These updates are not only for closing any security vulnerabilities but also includes adding new functionalities to the language that can then be used for new functions on your website.

As with plugins, you can easily keep your PHP version up to date (usually via your web server’s Control Panel).

#5 – Install WordFence

If you haven’t guessed by now, WordPress is my website framework of choice for developing. One of the reasons for this is the amazing range of plugins that add further functionality to the basic core of the framework.

One of these is the excellent security plugin Wordfence. Wordfence provides a range of features and options for site owners that help protect their sites from hacking. On top of this, Wordfence provides monitoring of the other components in a site and notifies, via email, when action needs to be taken.

There are two versions of Wordfence, a free version which provides basic protection as outlined above, and a premium version which includes top level protection for your site.

Wordfence is a must for any site built using WordPress.

Conclusion

Nearly all the security measures outlined here can be implemented by a regular site owner with access to their site’s “backend”. However, if you require assistance at any time bolstering the security of your website, please get in touch with Tropical Coast Web Design and we will take care it for you – hassle free.

Five Steps to reboot your Business Mojo

Loss of business mojo happens to all of us from time to time. As business owners, it can sometimes be hard to maintain enthusiasm and drive all the time towards our work.

Five Steps to reboot your Business MojoSometimes it feels like we have lost our motivation and are just going through the motions in order to get things done. We feel no real urge to seek out and try new things (like marketing tactics). If this sounds familiar to you, then maybe your Business Mojo might just need a reboot!

If you are looking for some help so get things going again, here five quick tips that I personally have found useful to get inspired and back on track.

1. Get out and Exercise!

This might seem a bit of a strange tip in a business and marketing blog, however I find my focus for the day is sharper after some form of morning exercise. A simple 30 minute walk or jog can do the trick and the best thing is you can kill two birds with one stone by exercising to some…

2. Podcasts!

There are literally thousands to choose from. The best way to find the podcasts bested suited to you is to have a look on iTunes (for the Apple fans) and BeyondPod (for the Android users among us). Podcast One is another source for all kinds of podcasts from all types of genres.

A great podcast can expose you to a world outside the business that you generally work in and, just by listening to some success stories and the experiences of others, you might just find that missing spark you are looking for.

3. Reading

Once again, for those seeking external motivation from the best in the business, there is an abundance of great books that can get you inspired. Several great books that I can whole-heartedly recommend include:

  • Pour your heart into it – The Starbucks Story by Howard Schultz
  • Like a Virgin by Richard Branson
  • The E-Myth Revisited by Michael E. Gerber
  • Crush It by Gary Vaynerchuk

I must confess that I have read a couple of these more than once just to try and squeeze every possible gem out of them! They are all written by people who have created their own huge success stories and it help me to think – “there’s nothing to stop me being one too!”

4. Talk to other like-minded business people.

Seeking and talking biz with like-minded business owners can be a very powerful experience. But first you need to seek out an appropriate network. You could join your local Chamber of Commerce, start your own networking group or just talk to friends who work in similar industries (or maybe completely different). If you feel a little isolated and don’t know where to start, get online and join a forum.

5. Sit back and reflect

Sometimes we get caught up in the day-to-day of our businesses and we lose sight of what we have achieved and how far we have come. Take some time out and think about when you started your business. What were your goals? Why did you start?

Look at your past achievements and the work you have done. I love to go back and look at sites that I created 10 years ago and see just how bad they are! Of course, they didn’t look too bad back then but the progress since has made all of them look positively antiquated.

Guaranteed, if you look at the progress and successes of your business from where you have come from, you will start to see a clearer way forward and gain some of the motivation you think you have lost. You haven’t lost it – it’s still there, just hidden from view.

Four Steps to Successful Email Marketing

While Social Media for small business continues to be a rave topic in marketing forums around the world, statistics indicate that, although annoying to some, email marketing is still one of the most powerful tools that a business can use to engage with its customers.

Succcessful Email MarketingYour Inbox is irrevocable proof of this – how many items of marketing did you receive this morning?

Although some will never be opened, the humble email can still be an effective way of reaching out to your customers. But, as with anything, there is a right way and a wrong way. Here’s our four top tips to help you create an effective (and legal*) email marketing strategy for your business:

Step 1: Grow your database

Before you start any email marketing campaign, you need legitimate* emails in your database to use. Gathering these addresses is quite easy if you have an established website. You can use the popular method of the pop-up window or simply have a newsletter subscription somewhere on your home page. MailChimp has plugins that work directly through the WordPress framework and integrate with their newsletter systems, saving the hassle of collecting email addresses and adding them manually to your campaigns.

Whatever method you use, remember to always declare why you are gathering the addresses and what can be expected in return (see value point below).

Step 2: Remember the Mobile Users

Due to the unstoppable growth of smart phones, more emails than ever before are being viewed on a mobile device. In fact, up to 75% of email opens* could be via mobile depending on your industry. To cater for this audience, ensure that your emails are mobile optimised – easy to read on a small screen, low on data usage and concise in their information.

* http://www.emailmonday.com/mobile-email-usage-statistics

Step 3: Be aware of the SPAM Act 2003

To keep your email marketing within the lines of the law, you must ensure that any emails you send comply with three main points – Consent, Identity and Unsubscribe.

Consent – The receiver of your emails must be made fully aware at the time they subscribe exactly what they will be receiving in return. Consent can also be in the form of an existing relationship with the receiver i.e. they are already a customer.

Identity – Marketing emails must identify who is sending the emails and their contact information.

Unsubscribe – Each email must include an Unsubscribe option so that consent can be retracted at any time.

Learn more: http://www.acma.gov.au/Industry/Marketers/Anti-Spam

Step 4: Offer Value

The secret behind any email campaign that wants to grow and be effective to offer subscribers VALUE in what they receive. Value can come in multitude of forms. You can reply with a free eBook, a newsletter filled with tricks and tips or keep them up to date with the latest industry news. If you are advertising products or services, butter up the receiving party with a discount voucher for their next purchase.

Everyone loves getting something for free and your subscribers are more likely to stick around.

Remember, what may work for one business may not necessarily work for yours. As with any marketing, try out all your ideas but be sure to MEASURE the response. Don’t spend hours of your precious small business time barking up the wrong tree only to find out that you aren’t getting a decent return from your efforts. Make a note of what works and what doesn’t, fine-tuning along the way. This approach will lead to an effective email strategy that will grow your business without eating away at your marketing budget or your valuable time.

How secure is your WordPress website?

Website SecurityIf your site has been built on the WordPress framework, you are in good company. With a calculated 25% of all websites built using this user-friendly CMS, WordPress is easily miles ahead of its competition. However, with this popularity comes an inherit danger – it is a regular target for hackers.

WordPress was born from an open-source project and remains free to everyone who wants to create a website. Open source means that the code that makes the whole system work is available on the internet with no restrictions. This factor is important in the whole WordPress “ecosystem” as it allows developers and coders to create the myriad of plugins and themes that make the CMS what is it.

Unfortunately, hackers can also look at the code and discover its weak spots, making it vulnerable to spamming and security breaches. For the small time user, this may never be a problem that presents itself. But if your site attracts the unwanted attention of a hacker, they can cause all kinds of problems for your small business website and its visitors.

To protect your site (big or small), there are some very simple measures that you can employ without the need for any programming knowledge (or outside help):

1. Update the WordPress Core.

To do this, access the Dashboard of your site. If a new (major) version of WordPress has been released, this information will be displayed on the main screen of the Dashboard with an UPDATE link. With the newer versions of WordPress, small incremental updates to are performed automatically.

2. Update the plugins that you are using with your site.

In the main menu of the Dashboard, under the Home button, an Updates options will appear when updates for your plugins are available. Click on it to access the Updates page and select the updates that you want to apply. At the same time, visit the plugins page of the Dashboard and delete any plugins that you aren’t using. Even though they aren’t being use, these deactivated plugins can still provide backdoor access to your system.

3. Use a secure password.

A brute force attack, where the login for a site is attacked with a systematic password hack, is hard to protect against but with a secure password (one that used no common words and a mix of symbols, letters, numbers), the hacker will have to work harder to penetrate your system. Also, try to limit the number of users that have access. If someone doesn’t need access and will not be updating the site, don’t give them access.

4. Install the WordFence plugin.

This free plugin has so many features that I can’t list them all here. For a very basic explanation, WordFence provides high-quality firewall and malware protection for your WordPress website and you should have it on your site. Setting this plugin up puts into place a huge roadblock to anyone or anything wanting to cause harm to your site. Get it here: https://wordpress.org/plugins/wordfence/

All the above options are accessible through the Dashboard of your WordPress site but only if you have administrator access. If you log into your site and cannot see or perform the tasks listed, contact your website developer and request an upgrade of your user access.

There is nothing worse than trying to regain control of a severely hacked website however, if it does happen to you and the above steps do not reverse the damage to a perfect state, it is not the end of the world. The server on which your site resides should be* backed up on a regular basis and can be restored by your server provider* to a previous day/week for a small charge.

As always, however, a pinch of prevention is worth a full pound of cure.

  • If your web server provider does not backup at least three times a week, then it is imperative that you find a new provider. Security of your website is paramount.
  • A server provider such as Digital Pacific, NetRegistry, WebCentral, etc provides the space where your website lives. It is generally not the same as your Internet Service Provider (ISP) that connects your business to the internet.

Unsure about how to implement the security measures above, get in touch with Tropical Coast Web Design. We can undertake a no-obligation security audit of your site and let you know how we can help. 

Updating your website should be a habit, not a hindrance.

In the case of most small business websites, the first few weeks after the site has been launched are usually the busiest (ever) for traffic through the site.

Update your Site The owner of the site is pumped and giving the website their utmost attention with both new content and inbound links from their social media accounts. However, as with many things, life (and business) gets in the way and the website sadly becomes neglected over time.

A website should not be seen as a once-off investment, something that you tick off a checklist. To be truly effective, a site needs to be an integral of the small business which it represents. The business is expected to evolve over time, keeping pace with changes in the world around it. The website needs to evolve too.

There’s nothing worse than visiting a website that isn’t cared for – in fact, it can be a waste of your time. The content is stale and boring – totally irrelevant to the customer who is looking for helpful information to help them achieve their original for visiting the site. And, the worst thing about an unloved site…. It reflects directly back onto the business.

“If they don’t care about their website, maybe they don’t care about business in general.”

Whilst this statement won’t be true in most cases, it’s a bad feeling to give to your customers and, like most things, its incredibly easy to avoid.

The easiest way to avoid a stale, old website is to make the website part of your regular routine, a habit that you tend to regularly.

A great analogy would be to look at your website like you do/should look at your health and fitness regime. The best way to a healthy lifestyle is to put healthy habit into practice every day. Diets with deadlines rarely achieve a long-term successful goal. Changes to eating habits and regular exercise program are more like to achieve long term success.

With your website, don’t do the one-off update to the site and think “well now that’s done – we can leave for a few months”. Put a habit into practice where the site becomes part of your everyday routine. Maybe first thing every morning, add a new piece to the site or give it plug on social media. Or set aside time every week to review the content on the site, move it around, repurpose it, check site visitors, check popular pages, anything that is going to ensure that the site is relevant to those customers looking for it TODAY, not three months ago.

From my own experience, I have found that using a content calendar, pinned to the cork board in my office, helps me to keep my content relevant. It lays out an entire month of changes, new content, social media placements – I create all my content for an upcoming week (according to the calendar) on the previous weekend, ready to roll out.

Make your website a long-term partner with your business by making it an integral part of your business.

Do you have any tricks or tips to making your website part of your regular habits? Please share your ideas by leaving  a comment below.

A goal without a plan is just a wish

New Years ResolutionsThe turn of a new year in upon us and, like a lot of people, I’ve written a number of new Years resolutions for myself in 2019. In years gone by, I’ve managed to achieve some goals and fail on others. Looking back at my successes and failures, there is a clear reason I have achieved the successful goals.

“A goal without a plan is just a wish”

Simply saying that you are going to do a particular thing is not always enough. Not only do you have to put in the effort to achieve something, you should also put in the groundwork – right at the start – to ensure that you achieve the end goal.

Here’s my five tips to help make those 2019 resolutions a reality:

1.       Make your Resolutions SMART goals.

In brief, here’s the general outline to make your goals SMART ones:

Strategic – Write your goals clearly and concisely.

Measureable – Be sure that you can track your progress.

Achievable – Set goals that are achievable – not “pie in the sky”.

Relevant – Create goals that are relevant to your overall “life” plan.

Timely – All goals must have a timeline attached.

2.       Break your larger goals into smaller achievable “chunks”.

It’s hard to stay on track to achieve goals that are large or take a long time to attain. Break the large goals into smaller pieces – this way, you can celebrate the little successes along the way and keep your motivation up.

3.       Set aside time each day to work on or review your goals.

This is the big killer of New Years resolutions – we forget about them or we don’t put enough effort into making them a reality. Make time in your schedule to look over your goals and plans to ensure that you stay on track and “attack” a small part of a goal every day.

4.       Make changes to your lifestyle a habit, not just a one-off change.

People who set weight loss goals as their New Years resolutions often tend to fail (myself included) because they don’t change their habits. They exercise or diet temporarily and, once the goal is achieved, go back to their old ways and all the progress is lost.

I know this only too well – In 2017, through hard work and dieting, I achieved my goal weight. But, in 2018, with several changes in my life during the year, I slipped back into my old ways and gained back all the weight I had lost. I had made temporary changes to my lifestyles to achieve my goal and not changed my habits.

5.       Give yourself rewards along the path.

At times, achieving a large goal can seem a long way off. Rewarding yourself along the road is key to staying the path and making it to the end. Treat yourself to some R & R along the way. This could be a weekend away with a loved one or a movie night with the kids. Life is too short – enjoy it and have some fun while kicking those goals.

I’m writing this post just two short days before the New Year so my personal challenge right now is to look at each resolution I’m making and, using the above, lay out a road map to make sure that I can get there for each. I’ll be blogging throughout the new year – part of one of my resolutions – so I’ll be holding myself accountable for some of my goals online.

I wish you all success and happiness in 2019 – it’s going to be a great year!

Happy New Year from Tropical Coast Web Design!

What exactly is a Sales Funnel?

A Sales Funnel is essentially the journey that businesses lead prospective customers through when they purchase products or services.

Most small businesses probably have a sales funnel process without even realising it. The real power and benefits of the funnel come from documenting and tracking it’s various phases allowing business owners to effectively tailor their marketing efforts. This ensures conversion and advocacy at the end of the journey.

The Sales Funnel

The primary goal of any sales funnel must be to move prospects from one phase to the next until they are ready to purchase from your business and become paying customers.

Unfortunately, a sales funnel is not like a real-life funnel where everything that goes in comes out the other end. Wouldn’t that be nice? Every prospect who enters your business leaves as a customer, in which case, the shape would no longer be a funnel – it would be a cylinder!

But the real world is slightly different.

The sales process always begins with many potential customers and ends with fewer who actually make a purchase. The sales funnel tracks these potential customers from the very first time they hear about your business, right through to the moment they buy from you and even beyond.

It is important to note at this stage that you CAN design your sales funnel to suit your own needs. The sales process differs from business to business depending on your own individual business requirements so feel free to add levels and details as you need them – it is your business that will benefit from accurate tracking and changes during the sales journey.

A little research on the internet will show that some sales funnels have many levels however the sales funnel that I will be working with has been modified for my own requirements for two main reasons:

1. Simplicity
Why over complicate things from the beginning? My sales funnel is a work in progress and I can add to it over time if I find that I need to.

2. The Advocacy Phase
A lot of my work is attained via my existing clients and I want to explore that avenue of marketing in order to continue to grow it.

Over the next four blog posts, I will go through each of the phases in my modified sales funnel – Awareness, Consideration, Conversion and Advocacy.

Note: The content of each of the next four blogs comes from a workshop I delivered to the Cassowary Coast Business Women’s Network. If you or your organisation are interested in my services as a guest speaker for your business network, please get in touch via g.provians@rustymangodesign.com.au

Five Simple Reasons your Small Business should have a BLOG

Unless you have been living under a rock and using smoke signals to promote your business, you are probably aware of the term “Blog”. For the rock-dwellers, a Blog is a regular website article, typically written by an individual and written in an informal or conversational style.

The simple Blog has become a powerful marketing tool and it is one of the most effective tools that a business can use to engage with their customers. Used correctly, a Blog enables direct communication with prospects and allows the sharing of relevant information with current clients.

Here’s five simple reasons why your small business needs to start blogging:

Five Simple Reasons your Small Business should have a BLOGTo provide your customers with helpful content.

Gone are the days where a website simply existed to tell customers where you are and what you do. With a wealth of information available at our fingertips, we expect more from the business sites that we choose to visit.

Reward your site visitors with value by providing helpful tips on using your products/services, examples of how other customers have benefited through a relationship with your business or discussing news articles that are relevant to the industry in which you operate.

Visitors are much more likely to return to your site if they know that fresh information awaits them on each visit.

A Blog gives your Business a Voice.

Through the voice of a blog, a small business operator can show that the business is run by real people who care about what they do. You can use blog posts to provide insights into the business or to introduce the employees who make the business what it is. You can tell your customers WHY you’re in business, HOW you have helped others and WHAT you can do to help them.

Be sure to use your own “voice” when writing blog posts – I read all my posts out loud as I type them to ensure that they “sound” like me.

Create a Two-Way Conversation 

Enable comments on your blog to encourage interaction with your site visitors. If you are concerned about the type of comments that will be left by visitors, systems can be put in place to allow moderation of comments before they are posted.

Reply quickly to all comments and open a channel of discussion. Demonstrate that you are an expert in your industry and your business is worth the site visitor’s attention.

Search Engines LOVE Blogs

The GoogleBot looks for websites that have valuable, helpful content as part of its search ranking system and rewards relevant content with improved positions in search results. Your Blog content, when written correctly, is perfect for fulfilling this requirement as it ticks the boxes for being fresh, relevant AND helpful.

Five Simple Reasons your Small Business should have a BLOGBlogging will Inspire your Business life

Once you get into a routine of Blogging, you’ll start to see new ideas all around you. Not just for your blog, but for all aspects of your business life. Talking with workmates, watching TV, eating in a restaurant, and just walking the dog – you’ll be surprised where ideas will begin to spring from.

Remember this quote from David Allen of GTD* fame – “Your brain is for having ideas, not storing them”.  Write down ideas, straight away. My idea-writing medium of choice – the extra sticky Post-It note, stuck to my monitor.

One hidden advantage to Blog writing that I have found is the strengthening of my ability to effectively write and speak, not just about my industry but in all forms of communication. My language usage has been “awakened” through weekly blog writing and I feel comfortable communicating on forums, emails, customer letters, meetings with clients and speaking with family/friends.

Blog writing is not hard nor time-consuming – simply set aside a small piece of time and get going. I usually write the first draft of a blog in 25 minutes using a Pomodoro timer and then leave that piece for a couple of days. I’ll then take another look to polish before posting online (which usually takes another 25 minutes).

The most important thing is to start and be consistent – the benefits of a Blog will surprise you.

* GTD = “Getting Things Done” by David Allen

How Domain Hijacking can cripple your website

Recently a client of Rusty Mango Design went through the unfortunate experience of having their .com.au domain name “stolen” from underneath their feet. Whilst the domain hijacking was done through legitimate means, the registrant who acquired it had no right to the name itself and it caused disruption as my client’s customers could not access their website for many weeks.

Domain Hijacking sounds like a criminal activity but the actual definition can go both ways.

Wikipedia describes Domain Hijacking as “the act of changing the registration of a domain name without the permission of its original registrant, or by abuse of privileges on domain hosting and registrar software systems, a cybercrime.”

In the case of our client, their domain name had simply lapsed in payment. In Australia, lack of payment doesn’t mean that the name is immediately available for anyone to buy. Even after the due payment for renewal has passed, the business still has 14 days to “pay up” and reacquire their .com.au domain name.

During this 14-day period though, the domain name will appear on the Australian Domain Authority’s (AudA) website as pending expiry and this is where those dubious businesses can swoop it and attempt a hijack. They can set up a domain backorder account through legit means such as GoDaddy and CrazyDomains.  If the payment isn’t forthcoming from the original registrant, the backorder will immediately purchase the domain as soon as it becomes available.

What can you do?

Fortunately, in Australia, our .com.au domains are protected to a certain degree. To register a particular domain, it must have a clear or exact link to the business who is registering it. For example, Rusty Mango Design, who specialise in website design, cannot register a domain name for deckfurniture.com.au – it has nothing to do with our business and, if picked up by the AuDA, we would receive a rap over the knuckles and lose the name with no refund.

It’s important to note that this does not apply to regular .com domain names – that is why it is so important to register the Australian .com.au domains.

Domain HijackIn the case of my client, the domain name was taken and used by a business not related to anything in the domain name itself. At my suggestion, my client quickly contacted the AuDA about the hijacking issue, a brief investigation was undertaken and the domain was released for re-purchase. Rusty Mango Design purchased the domain back on behalf of our client and we were back in business.

The downside was that their business website was out of action for over a month – a long time, especially if you are an online retailer.

To prevent your domain name being taken, be sure that you have automatic payment renewal set up through your domain register and credit card details are current and not likely to expire soon. Your domain register will email you in advance when renewal is upcoming so also check that your registered email address is correct.

Rusty Mango Design registers domain names on behalf of our clients and take care of any automated payments ensuring that domains remain in the hands of their rightful owners.

Domain Hijacking is not the end of the world. If you do have a legitimate claim to the domain name – get in touch with the AuDa and they will investigate the issue on your behalf.

But as always, an ounce of prevention is worth a pound of cure.

 

Why you should ALWAYS use a professional email address!

Why you should ALWAYS use a professional email address!Small business owners are often hesitant to change their existing email addresses when they create their first business website.

The owners argue that the Gmail or Hotmail address that they have been using for the past ten years “still works” and that there is no need to change over.

What these business owners are failing to realise is that the benefits of a professional email address far outweigh any drawbacks they may have and the changeover doesn’t have to be a nightmare either.

Benefit #1 – A PROFESSIONAL email address conveys a PROFESSIONAL image

The generic email addresses from webmail services like Gmail and Hotmail can give a small business the appearance of being a fly-by-night operation and not very serious about how they operate. It can also convey that a business is new, small, or even part time!

A generic email address also doesn’t encourage trust in the brand of your business.

Some prospective clients will simply refuse to share information through to a Gmail or Hotmail account. They want to know that your business is legit and serious enough to engage with.

A professional email address will give you the right branded image to do this.

Benefit #2 – Your own email address makes you easy to REMEMBER.

With so many businesses staking out their claims online, it is easy to get lost in the crowd. Think of the number of email addresses that you have in your own professional directories – Can you remember any of the generic ones?

For example – it is much easier to remember bob@cassowarycoastdining.com.au* than bob332521@gmail.com

Let people get in touch easily by being memorable with your own branded business email address.

Benefit #3 – Give your small business a BIGGER image

Having your own professional email address system lets you convey a corporate image regardless of the size of your business.

By setting up multiple email addresses for the various sections of your business, prospective customers will perceive that you are a much larger business than you are and to some of them, bigger IS better.

For example, Cassowary Coast Dining* could use email addresses such as accounts@cassowarycoastdining.com.au, support@cassowarycoastdining.com.au, bookings@cassowarycoastdining.com.au, etc.

Why you should ALWAYS use a professional email address!

Benefit #4 – You can promote your Brand – EVERY time you send an email

By using a professional email address, you get to promote your OWN business every time you send out an email, not Google’s or Microsoft’s. Even if the recipient has never heard of your business before, your email address is an instant way of bringing it to their attention.


For those still hesitant to make the change, the move from generic email to branded email doesn’t have to be an immediate one (nor do we recommend it).

Make the change with these four easy steps:

1. Be sure to make all your customers aware of the new email (a MailChimp Newsletter would be a great way to do this).
2. Continue to monitor incoming emails via the generic platforms of Gmail or Hotmail.
3. All new outgoing emails should be sent via the new email address.
4. Once the incoming emails to the generic addresses have slowed or stopped completely, close those accounts so that they can no longer be used by anyone.

If you are interested in setting up professional email addresses for your business, get in touch with Rusty Mango Design and we’ll work with you throughout the changeover process (and beyond).

* Cassowary Coast Dining is not a real business. Those email addresses are purely for demonstrative purposes.

Tropical Coast Web Design