Phone 0488 406 050
Tropical Coast Web Design

Monthly Support Package

Focus on your business while we take care of your website!

To ensure that your small business site keeps “humming” along, get in touch for more information about our website support package. We’ll keep everything up to date, even make changes to your design and content – your very own website “pit crew”!


Hassle-free website maintenance

The support package includes:

  • Maintenance and upgrade of core components and & plug-ins (if required).
  • Monthly Site Statistics Report.
  • Site backups. – SEO and Speed Check.
  • Two hours of site work each month (see below). Unused hours are carried-over to following months*.

* Accrued hours are lost if Support Package is cancelled.


Two hours of site work (per month)

Monthly site work could include:

  • content updates (images and text)
  • additional pages and menu items.
  • site design framework alterations.
  • slideshow and Gallery additions.
  • online store product additions and changes.
  • installation of new plugins for additional site functions.
  • Upgrade from brochure site to online store*.

* This upgrade may take longer than two hours but could use accumulated hours.


Frequently Asked Questions (FAQ)

All minor work (content updates, page additions, etc) will be carried out within 24 hours of submission via email. Any major work that is requested will be promptly replied to with an estimated time-frame for completion.

Work will be carried out by Tropical Coast Web Design in a timely manner, prioritising when required. Completion date will also depend on turnaround time for content and information requests to the client by Tropical Coast Web Design.

Any unused hours from the package carry over to the following months (to a maximum of 10 carry-over hours).

Tropical Coast Web Design will track and report to you as the work is completed.

One of the major advantages of the Monthly Support Package is that work is metered for the actual time used. For example, if a “quick” update takes 10 minutes to complete, the time counted will be 10 minutes.

For clients without the support package, any work is currently billed in a minimum of half hour blocks.

There is no minimum contracted period for the Monthly Support Package – you can use it for one month, three months or on a continuous basis – the choice is up to you. You can cancel at any time.

Please note: any accrued hours are lost if the Monthly Support Package is cancelled.

 

Tropical Coast Web Design